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Focus on Listening - FAQs

Is my data safe?
Yes, all our employees work under full confidentiality and have signed a non-disclosure agreement.

All data traffic is protected by the highest level of SSL encryption.

Why are there different prices?
Prices are different depending on the amount of time you need to use the service.

If you only need to use our service for a short time, you can test out using the free version which includes 15 minutes of free transcription.

How do I edit my transcriptions?
Once your recording has been transcribed, you can click on the text to add or edit any word or sentences you wish.

How do I delete a recording?
When looking at the Recordings tab, you simply click on the 3 dots and select the “Delete” button.

How long time does it usually take to get an audio recording transcribed? 
If your recording is of good quality and less than 15 minutes long, it usually takes less than 1 minute to have the entire recording transcribed into text.

If your recording is more than 1 hour long, it can take up to 15 minutes to get the entire text transcribed.